You can use the Microsoft Authenticator mobile app to generate a unique 6-digit PIN, which is required when two-factor authentication (which is a form of multi-factor authentication) is enabled in the Commvault MSP Portal.
Before You Begin
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Find your secret key and QR code. These were emailed to you when you first tried to acquire a PIN. For more information, see Acquiring a PIN.
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Install Microsoft Authenticator on a mobile device that uses one of the following operating systems:
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Android 2.2 or a more recent release
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Apple iOS 7.0 or a more recent release
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Procedure
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Open Microsoft Authenticator on your mobile device.
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Tap +.
The Add account screen appears.
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Tap Other (Google, Facebook, etc.).
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If a prompt appears asking to allow the app to take pictures and to record video, tap Allow.
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Scan the QR code. If you are unable to scan the QR code, perform the following steps:
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Tap Or enter code manually.
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In the Account name field, enter a display name for your account (for example, "Commvault" or the name of your Commvault Cloud account).
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In the Secret key field, enter the secret key.
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Tap Finish.
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To add more accounts to Microsoft Authenticator, repeat Step 2 through Step 6, above. Note that each account needs its own secret key.