When a laptop is repurposed, stolen, lost, or discarded, it cannot connect to the Commvault Cloud software for scheduled backups and is considered offline.
After the laptop is offline for 180 days, the Commvault Cloud software uninstalls the laptop package and releases the license automatically. This automated process saves you from manual intervention, ensuring efficient management of your offline laptops.
You can restore the data from the uninstalled laptop for a selected period of time. After the selected period, the Commvault Cloud software deletes the laptop and its data.
Note
- The default settings for offline laptops differ in the company and CommCell settings. However, the laptop plan setting takes precedence over the CommCell and company settings.
- Upgrading customers are not opted into this behavior automatically.
Use this procedure to customize the days after which an offline laptop is automatically uninstalled. Additionally, you can customize the number of days to retain the data on the uninstalled laptop.
Procedure
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From the navigation pane, go to Manage > Plans.
The Plans page appears.
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In the Plan name column, click the laptop plan that you want to set to manage offline laptops.
The plan properties page appears.
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On the Overview tab, move the Advanced view toggle key to the right.
The advanced plan properties appear.
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Update the uninstall and delete settings:
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In the Discontinue backups when laptops are offline for box, specify the time after which the offline laptop is uninstalled automatically.
Additionally, after the specified time elapses, the offline laptops without any associated backup data are deleted. The offline laptops with associated backup data are left deconfigured so their data is available for potential restoration.
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In the Data cannot be restored after box, enter the time for retaining the deconfigured laptop.
After the time elapses, the Commvault Cloud software purges the deconfigured laptop's data from the system. Subsequently, you cannot restore the data from such laptops.
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