API Calls for Salesforce Backups
Calculate the percentage of API calls needed for backup operations, and if needed, adjust the percentage. For information, see Optimizing the API Calls for Backup Operations.
Creating New Users for Backup and Restore Operations
If you create a new user for backup and restore operations, verify that the new user exists in both production and sandbox environments. Additionally, verify that the new user's Community Nickname is the same in all environments.