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Dynamics 365

You can use Commvault Cloud SaaS to back up and restore Dynamics 365.

Backups and Restores

Type of Item

Backups You Can Perform

Restores You Can Perform

Customized tables, if the tables have change tracking enabled, and some system tables.

Forever incremental backups

  • The current location (in place)

  • The same table in a different environment (out of place)

All rows in tables

Forever incremental backups

  • The current location (in place)

  • The same table in a different environment (out of place)

Note

  • In table relationship backups, only many-to-one relationships are backed up and are backed up to three levels.

  • Related rows can be restored in place up to three levels.

What Is Not Backed Up

  • Audit logs
  • Table schemas. For instructions about restoring a table schema after it's been changed, in the Microsoft documentation, see Copy Over Customizations and Schemas Only.
  • Dynamics 365 on-prem is not supported

What Cannot Be Restored

  • Relationships cannot be restored out-of-place. Relationships up to 3 levels can be restored in-place.
  • If a table schema changes, data older than 28 days cannot be restored.

Other Known Limitations

  • You can only use the compare feature for records.
  • If you plan to perform an out-of-place restore, you must copy the table schema before performing the restore because the source and destination table schema must match. For instructions about restoring a table schema after it's been changed, in the Microsoft documentation, see Copy Over Customizations and Schemas Only.

Supported Dynamics 365 Applications

CRM Applications

  • Customer Service

  • Sales

  • Marketing

  • Field Service

Supported Regions

Region

Description

Default Global Region

The default global version of Dynamics 365 available for enterprises, where enterprise, business essentials, and academic Dynamics 365 tenants reside.

GCC Cloud Region

The U.S. federal, state, local, or tribal government, and contractors holding or processing data on behalf of the U.S. government.

GCC High Cloud Region

The United States Department of Defense, as well as contractors holding or processing DoD controlled unclassified information.

Authentication

Modern authentication is used to access data for backups and restores.

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