You can disable two-factor authentication (which is a form of multi-factor authentication) at the company level or at the user group level.
Note
When two-factor authentication is enabled for all users at the company level, if a user (tenant user) is a member of more than one user group and if two-factor authentication is disabled for at least one of those user groups, then two-factor authentication will not work for that user.
Procedure
- Disable two-factor authentication as follows:
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Level
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Procedure
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Company
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From the Command Center, go to Manage > Companies.
The Companies page appears.
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In the Name column, click the company.
The company page appears.
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In the General section, move the Enable two factor authentication toggle key to the left.
The Enable two factor authentication dialog box appears.
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In the General section, click Edit in the upper-right corner.
The Edit user group dialog box appears.
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Clear the Enable two factor authentication check box.
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Click Save.
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User group
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From the Command Center, go to Manage > Security.
The Security page appears.
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Click the User groups tile.
The User groups page appears.
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In the Group name column, click the user group.
The user group page appears.
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In the General section, click Edit in the upper-right corner.
The Edit user group dialog box appears.
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Clear the Enable two factor authentication check box.
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Click Save.
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