Configuring Automated Ticketing for Autotask PSA

You can configure the Commvault MSP Portal to send triggered Commvault Cloud alerts to Autotask PSA and to create service tickets.

Before You Begin

• Integrate the Commvault MSP Portal with Autotask PSA software. For more information, see Integrating the Commvault MSP Portal with ConnectWise PSA.

Procedure

1. From the Commvault MSP Portal, at the top of the page, click Manage All Accounts.

   The Command Center appears.

2. Click Manage > System.

   The System page appears.

3. Click the Autotask PSA tile.

   The Autotask PSA configuration page appears.

4. Click the Configuration tab.

5. In the Ticketing tile, move the Enable toggle key to the right.

   By default, all alert types are enabled to be passed to Autotask PSA.

6. To edit alert types, do the following:

   1. In the Ticketing tile, click the edit button .

      The Edit ticketing information dialog box appears.

   2. Click the Alert type list, select the desired alert types, and then click OK.

   3. Click Save.