This document outlines the standard maintenance window for the Commvault Cloud platform. Regular maintenance is essential to ensure optimal performance, security, and reliability of our services.
Maintenance Window
Maintenance windows are scheduled for performing essential system updates, such as:
-
Software patches and upgrades
-
Cloud infrastructure maintenance
-
Database optimizations
-
Security updates
-
Performance tuning
-
Infrastructure upgrades
Important
Maintenance will not impact your backup operations. Upon completion, all the Commvault Cloud jobs will resume automatically, ensuring minimal disruption, especially to your backup window. If you identify any disruption to jobs, contact Commvault Cloud support.
Schedule
Frequency:
-
Monthly for general product updates and enhancements
-
Weekly for critical updates
Time: 3:00 AM local time
Local time refers to the time zone associated with your individual instance or region. For example, if your instance is provisioned in the US Eastern Time Zone, the maintenance will occur at 3:00 AM Eastern Time. If your instance is in the Central European Time Zone, maintenance will occur at 3:00 AM Central European Time.
Duration
The maintenance window typically completes in approximately 20 minutes. However, the duration may vary depending on the complexity of the maintenance tasks.
Potential Impacts
During the maintenance window, you may experience service unavailability, reduced performance, and intermittent connectivity issues.
Alerts and Notifications
Maintenance times may change due to critical security patches or unexpected issues. We will provide an advance notice of any significant changes to the maintenance schedule on the Commvault Cloud platform status page.
Status
For real-time updates on the status of Commvault Cloud platform, including ongoing maintenance, see https://<ringname>-status.metallic.io.
<ringname> is the ID of your Commvault Cloud instance. If the URL is https://m2.metallic.io/commandcenter/#, then you can check https://m2-status.metallic.io.
Best Practices
To ensure smooth operations during maintenance window:
-
Plan for potential downtime.
-
Avoid scheduling critical tasks or processes.
-
Subscribe to our notification channels to receive timely updates.
Contact Information
If you have any questions or concerns regarding our maintenance windows, contact Commvault Cloud support.