Optimizing the API Calls for Salesforce Backup Operations


You can adjust the percentage of Salesforce API calls that backup operations can use per day. The percentage controls the maximum number of files that are backed up per day. After the maximum number of files is backed up, the backup job is suspended. The backup job automatically resumes the next day.

The default value for Metallic backup operations is 50% of the total APIs calls for an organization. For example, if your organization has a maximum of 5 million API calls per day, by default, the Metallic backup operation uses 2.5 million calls per day.

Before You Begin

To calculate the current percentage, on the Salesforce site, go to Setup and look up the following information:

  • The total record count: Setup > Storage Usage > Current File Storage Usage

  • The maximum number of API calls allowed: Company Information > API Requests, Last 24 Hours > (n max)

Compare the total record count to the maximum number of API allowed.


  1. From the navigation pane, go to Protect > Salesforce.

    The Salesforce page appears.

  2. In the Name column, click the app.

    The app details page appears.

  3. On the Configuration tab, in the Account settings section, next to File download limit per backup, click the percentage.

    The Backup options dialog box appears.

  4. In the File download limit per backup box, type the percentage of API calls to use to back up files.

  5. Click Save.

What are the approximate number of API calls that are made for data protection?