Downloading Packages to a Laptop or Desktop Computer


To backup and monitor endpoint data, the Endpoint package must be installed on your users' laptops and desktops. You can ask your users to download and to install the laptop package, or you can perform a silent installation of the laptop package. In this procedure, you can download the laptop package to the computer manually.

Before You Begin

Ensure that the computer has one of the following supported operating systems:


  • Microsoft Windows 7 Editions to Microsoft Windows Client 11 Editions


  • macOS Sonoma (v14.x)

  • macOS Ventura (v13.x)

  • macOS Monterey (v12.x)

  • macOS Big Sur (v11.x)

  • macOS Catalina (v10.15.x)

  • Both Intel-based Macintosh computers and Apple Silicon processors (ARM64) are supported.


  • Debian 9.x to Debian 10.x

  • Fedora release 29 with glibc 2.28.x to Fedora release 30 with glibc 2.29.x

  • Red Hat Enterprise Linux/CentOS 7.x and 8.x

  • Ubuntu 8.04 to Ubuntu 22.04 LTS


  1. From the navigation pane, go to Protect > Laptops.

    The Laptops page appears.

  2. On the Overview tab, in the top right corner, click actions > Download packages.

    The Add laptop page appears with a list of packages for different operating systems.

  3. Based on the computer's operating system, in the row for the package you want to download, in the Download column, click Download .

Install Software and Authenticate Users