Restoring Chats and Messages for a Teams User to a OneDrive Account

You can restore personal chats, multiple user chats, meeting chats, and individual messages for a specific user to a location on a OneDrive account. Direct messages and Teams items cannot be selected together for one restore operation. You can only restore user items or Teams items in one operation. User data always restores in HTML format.

Procedure

1. From the navigation pane, go to Protect > Office 365.

   The Office 365 Overview page appears.

2. On the Apps tab, click the app.

   The Overview page of the app appears.

3. On the Teams tab, select the check box for the user whose chats you want restore, and at the top-right area of the page, select Restore > Restore items.

   The browse data page appears.

4. In the right pane, select the chats or messages that you want to restore, then click the action button and select Restore. You can also use the search feature to find users.

   The Restore options dialog box appears.

5. To restore chats and messages enter the following information:

   1. In the Restore destination list, select OneDrive for Business.

   2. Beside User, click the Browse button, and then select the OneDrive user account you want to restore the chats to.

   3. Beside Folder, enter the destination path for the restored chats.

6. To configure options for chats or messages that already exist in the restore destination, select either of the following:

   • To skip restoring chats or messages that already exist in the restore destination, select Skip.

   • To overwrite chats or messages that already exist in the restore destination, select Unconditionally overwrite.

7. To include chats or messages that were recently deleted, under Advanced options, select Include deleted items.

8. To view a list of chats you selected for restore, expand the Selected items for restore section.

9. Click Submit.