> Commvault Cloud > Microsoft 365 > Guides > Custom Configuration for Exchange Online > Manually Completing the Configuration

Providing Service Accounts Access to Mailboxes for Exchange Online

Give the Azure service accounts access to the Exchange Online mailboxes, in a modern authentication environment.

Before You Begin

  • The Exchange Online service account must meet the following requirements:

    • Multi-factor authentication must be disabled for the service account.

Procedure

  1. Log on to the Azure portal using your global administrator account.

  2. Go to Azure Active Directory.

  3. Create a user

  4. Disable multi-factor authentication for the user.

  5. Ensure that the conditional access policy does not block powershell access of the service account.

  6. Assign the user to the Exchange administrator role.

  7. Go to the Office 365 Exchange Admin Center.

  8. Create a custom role with the View-Only Recipients permission.

  9. Add the user to the custom role.

For more information about creating a user, see Add or delete users using Azure Active Directory in the Microsoft documentation.

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