Verify the following:
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You must have an Azure global administrator account. Using the global administrator account, Commvault Cloud automatically creates the Commvault Cloud backup app and registers with Azure AD.
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You must turn off multi-factor authentication (MFA) during the configuration process, and then turn on MFA again after the configuration process completes. For more information, see Use Conditional Access Policies in the Microsoft documentation.
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You must exclude auto-generated service accounts from the following policies:
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Modern Authentication policies
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Automatic password reset policies
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The credentials from the global administrator account are used to create the service accounts that are required to discover user accounts.